Privacy Policy

ⓘ Introduction

This Privacy Policy describes how Fakhoury 560 Building Management ("we", "us", or "our") collects, uses, and handles your personal information when you use our building management application and related services.

We are committed to protecting the privacy of our users and complying with applicable data protection laws and the Meta Platform Terms, including Section 4 (Privacy Policy requirements).

1 What Information We Collect

We collect the following categories of information:

• Account information: Your name, email address, phone number, and username that you provide when registering for or using the application.
• Property & ownership data: Information about building units, ownership shares, and tenancy arrangements that you or an administrator enter into the system.
• Financial records: Income, expense, and payment information associated with building management activities.
• Usage information: Log data including browser type, IP address, pages visited, and timestamps of actions performed within the application (activity logs).
• Communication data: Messages or notifications sent through integrated communication channels (e.g. WhatsApp, email) for the purpose of delivering invoices, receipts, and statements.

2 How We Use Your Information

We process your information for the following purposes:

• Service delivery: To operate the building management platform, generate invoices and statements, record income and expenses, and manage ownership records.
• Authentication & security: To verify your identity, maintain secure access to the application, and detect or prevent fraudulent or unauthorised activity.
• Communication: To send you important notices, invoices, receipts, or statements via email or WhatsApp when requested by an administrator.
• Administration & auditing: To maintain activity logs for accountability, manage user accounts, and support administrators in overseeing building operations.
• Improvement: To understand how the application is used so that we can fix issues and improve functionality over time.

We do not sell your personal information to third parties.

3 How We Share Your Information

We do not share your personal information with third parties except in the following circumstances:

• Service providers: We use trusted third-party services (such as Microsoft Azure for email delivery and cloud hosting, and Meta/WhatsApp for messaging) strictly to operate the application. These providers only process your data on our behalf and in accordance with their own privacy policies.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal process.
• Building administrators: Information you provide may be visible to authorised building administrators as necessary for managing building operations.

4 Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Financial and ownership records may be retained for a longer period to comply with legal and accounting obligations. When data is no longer required, we will securely delete or anonymise it.

5 Your Rights & Data Deletion

You have the right to access, correct, or request deletion of your personal data. To exercise any of these rights — including requesting deletion of your account and associated data — please contact us using the information below.

Upon a verified deletion request, we will remove or anonymise your personal information within a reasonable time, except where retention is required by law or for legitimate operational purposes (e.g. historical financial records).

6 Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include role-based access controls, secure token-based links, and encrypted communications where applicable.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

7 Cookies & Tracking Technologies

The application uses session cookies strictly necessary for authentication and maintaining your logged-in state. We do not use advertising cookies or third-party tracking cookies.

8 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page. Continued use of the application after any changes constitutes acceptance of the updated policy.

9 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: